Returns & Cancellation


  • Basic Ayurveda Online is not responsible for any damage after delivery. In the case of an extreme scenario please email or call our customer service team.
  • Basic Ayurveda Online can accept any return & exchange only in the case if product is damaged, wrong delivered, or replacement case and the product will be in an unused / intact / sealable and undamaged condition.
  • Product should be in its original packaging & with the product invoice.
  • For safety reasons, we are not accepting any returns and cancellations as its prepaid order.
  • Postage & shipping cannot be refunded.
  • Returns & exchange appeal is subject to thorough checking and inspection by Basic Ayurveda Team.
  • Damages due to neglect, improper usage or wrong application will not be entertaining under the exchange/returns policy.
  • Once the return / exchange request has accepted, we will process the same within 7 to 21 working days.
  • No Refund shall be made once goods are sold. We can provide Store Credit Coupon Code (of the same value) against the same.
  • Coupons are not valid on discounted products.
  •  You cannot club any 2 coupons on same order.
  • Each item can only be exchanged once. No cash refunds are permitted.
  • All products once purchased are non-refundable. In general, an item maybe eligible for return within 3 days from the date of successful delivery if it fulfils any of the following conditions:
  • Sold in a physically damaged condition.
  • Has missing parts or accessories


We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Refunds will be through bank transfers. No cash refunds will be made. It would take our team at least 5 to 7 business days post refund initiation for online refund to be initiated.

In case of NEFT, it would require us at least 3 to 5 business days post refund initiation to refund your amount. For Prepaid orders the amount shall be credited to your account through which the payment was done. It may take 7-10 business days for the amount to reflect in your account.


1. Orders once dispatched are not eligible for cancellation.
2. Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
3. If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.
4. In case of a return or cancellation, the refund shall be initiated post the return of product to us and verification of the product and packing.